Customer Support Hours:
Monday thru Friday, From 9:00 am to 5:00 pm / Pacific Time (excluding holidays)
Technical Support hours:
Monday thru Friday, From 9:00 am to 5:00 pm / Pacific Time (excluding holidays)

Please Note : Mondays are usually our highest call volume day of the week; Fridays are typically the lowest. For faster customer service and if the matter is not urgent, please contact us during our non-peak service days of the week which are Wednesdays through Fridays.

By Phone:
Local Number: 1-415-333-8888
By Email:
Customer Service: dvd@umgtv.com
Mailing address:
U Media Group
P. O. Box 8083
Foster City, CA 94404